Refund policy

Last updated 6 October 2026.

We do not provide refunds. All sales are final.

What this covers

Every payment made to PiratProxies: account balance, whether spent or not, and every plan, whether or not its traffic or time was used. A proxy plan is a digital service that is delivered and starts at once, so it cannot be returned.

If a plan cannot be delivered

You are not charged for a plan you did not receive. When delivery fails, the price of that plan goes back to your account balance automatically, where you can spend it on another plan. This credit is not a refund and cannot be withdrawn.

How to avoid a bad purchase

• Buy the smallest plan first: one gigabyte, or one hour of datacenter.
• Use the test button on the plan page, then try the plan on the site you actually need.
• Add only as much balance as you plan to spend.
• Ask in the chat before buying if you are unsure which product fits.

Common cases

• You bought the wrong product. It cannot be exchanged or refunded. Ask in the chat before buying if you are unsure which one fits.
• A site blocks the proxy. No proxy type works on every site, and this is not a reason for a refund. It is the reason to test with the smallest plan first.
• You did not use all your traffic or time. What is left when a plan ends is lost and is not refunded. Balance on your account does not expire.

Payment mistakes

Crypto payments cannot be reversed. If you sent less than the invoice asked for, the amount that arrived is credited to your balance. If you sent a payment on the wrong network or to an old invoice, contact support with the transaction ID and we will tell you what can be recovered; we cannot promise anything can.

Questions

Email support@piratproxies.com or use the chat on any page. These rules are also part of our terms of service.